Frequently Asked Questions
You have questions? We have answers
If you have a question that we haven't addressed then please contact info@metlflo.com for more information.
What type of file do you require for quoting?
We accept 3D solid model files from Pro Engineer, Solidworks and in .STL format files. If you require a file to be converted into a solid model, please contact us at 800-Met-L-FlO
How soon can I expect my quote?
Typically a quote can be returned within hours of receipt of your file. Most quotes are returned within a day.
Is there any way to "speed up" my order?
Although Met-L-Flo provides a quick turnaround on your parts, we recognize that there are times when waiting is not an option. If this is your situation contact us at 800-Met-L-Flo and we will try to accommodate your needs. In some situations we have been able to ship parts on the same day the order was received.
What is an NDA and why should I have one?
This is a Non-Disclosure Agreement between your company and ours. Information about your company's products, new designs, etc. will remain confidential and we can also be assured that our trade secrets will not be revealed either. Such an agreement promotes the open exchange of information and ideas and an understanding between both parties.
